Case Study 1: Healthcare supplier
A national supplier of healthcare with 40 residential establishments
had decided to address the subject of catering supply. Whilst the
core activity was healthcare, catering was identified as a major
cost to the business and one that should be given a greater level
of control. Having undergone cost analysis it was decided that the
correct distribution route would be “contract distribution”.
The challenge was to introduce 40 units to a more controlled and
cost effective food distribution system. The existing supplier base
was one of wholesalers who had formed very close relationships with
the operating personnel. Firstly, area reresentatives were appointed
from senior chefs and catering managers to make up a working party.
The initial task was to compile a product list for the contract
Initial statistics showed that the group had used in excess of
7000 lines from wholesalers over a 12 month period. Clearly , this
was running at an uncontrollably high and so was distilled into
1100 lines. Food under Focus then calculated volumes for
each individual line on the reduced list for use by the incoming
Presentations were held for all operational staff and Food
under Focus compiled bespoke ordering forms to help with the
operational implementation. Delivery restrictions and time windows
were also addressed.
After the first week of operation an order conversion rate of 95%
was achieved combined with a high degree of contract compliance.